cv9996 is Bangladesh's trusted online casino and sports betting platform, and with that trust comes a serious responsibility. We recognise that while the vast majority of our players engage with gambling as a form of entertainment, a small number may develop patterns of behaviour that can become harmful. It is our duty — and our genuine commitment — to help every player on our platform make informed choices and access support when they need it.
Our responsible gaming framework is not a regulatory checkbox. It is a living, actively maintained set of policies, tools, and support mechanisms built into the core of how cv9996 operates. From the moment you register your account, you have access to our full suite of player protection tools, and our 24/7 support team is always available to assist any player who has concerns about their gambling behaviour.
Problem gambling is a recognised behavioural condition in which a person is unable to resist the impulse to gamble, even when gambling is causing significant harm to themselves or those around them. It can affect anyone regardless of age, income, education level, or background, and it does not develop overnight — it typically builds gradually over time as patterns of behaviour change.
At cv9996, we believe that awareness is the first and most important step toward addressing gambling-related harm. Understanding the warning signs of problem gambling — both in yourself and in others — allows you to take action early, before the situation becomes more serious.
Gambling at cv9996 should always be:
- Entertainment, not income: Treat any money you wager as the cost of entertainment — never gamble with money you cannot afford to lose or money that is intended for essential expenses such as rent, food, or bills.
- Voluntary, not compelled: You should always feel free to stop playing at any time. If you feel an uncomfortable urge to keep gambling even when you intended to stop, this is a warning sign worth paying attention to.
- Within your personal limits: Only gamble with money and time that you have deliberately set aside for gaming. Never chase losses by placing larger bets in an attempt to recover money you have already lost.
- Balanced with other activities: Gaming should be one of many leisure activities in your life, not the primary focus of your time or finances.
Self-exclusion is one of the most effective tools available to players who feel their gambling has moved beyond entertainment and into harmful territory. When you self-exclude on cv9996, the following actions are taken immediately and without exception:
- Your cv9996 account is suspended and access is blocked for the duration of your chosen exclusion period.
- All pending withdrawal requests are processed and paid out to your verified payment method (bKash, Nagad, Rocket, or Upay).
- Your account balance, if any, is returned to your registered payment method within 5 business days.
- All promotional and marketing communications from cv9996 are stopped immediately.
- You will not be able to create a new account on the cv9996 platform using the same identity details during the exclusion period.
Self-exclusion periods are available for 6 months, 1 year, 3 years, or permanently. We strongly encourage any player who is considering self-exclusion to also seek support from professional counselling services — please see the support resources listed below.
cv9996 is strictly an 18+ platform. We do not knowingly allow persons under the age of 18 to register or access our gaming services. Our registration process includes date-of-birth verification, and we reserve the right to request documentary proof of age (such as a National ID card or passport) from any player at any time.
If you share your device with other family members — including younger siblings or children — we strongly recommend taking the following precautions:
- Never save your cv9996 username or password on a shared device.
- Always log out of your cv9996 account when you have finished playing.
- Consider installing parental control software on shared devices to block access to gambling websites.
- Keep your account credentials strictly private and never share them with anyone.